3. Betina, a front desk officer, encountered a guest who did not want to stay in a room with a number that adds up to 13 because of superstitious belief. This is one unexpected scenario that front desk personnel should anticipate and provide brilliant solution based on hotel protocols. What trait did Betina demonstrate in the given scenario?
A.great ambassador
B.Calm and composed
C.Engaging and Inquisitive
D.Ability to anticipate guest's need​