TRUE OR FALSE
1. A bright, cheerful greeting will lift most people's spirits and set the proper tone
for the call.
2. A high standard of professional conduct will intimidate the clients and establish
an excellent reputation.
3. Communication is not an important part of our daily lives,
4. Do not make false claims for treatments can be done by explaining the benefits
of Wellness Massage fairly.
5. Ethics refers to the standards and conduct of behavior of an individual or
professional group.
6. It is often said that human communication consists of 93% body language while
only 7% of communication consists of words themselves.
7. Looking professional is being clean, neat, and tidy.
8. Proper etiquette leaves callers with a favorable impression of you, your
department, and the practice in general.
9. Repeat the message to the caller is a must before ending the call.
10. Sit up and smile should be done AFTER answering a phone call.​