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1. What steps to be taken if there is a mismatch in details given by the guest?
2. What to be done if the guest has lost his key card?​

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Jimenez18ezramaygo

Answer:

What steps to be taken if there is a mismatch in details given by the guest?

It is the duty and responsibility of the front desk staff to ensure the right guest is given the key to his room and his safety and security pertaining to issuance of key is not compromised or violated during his stay in the hotel.

What to be done if the guest has lost his key card?

Generally, hotels ask to see some ID before giving out a replacement key and, if the guest doesn't have his wallet with him, have someone walk to the room with the key and check their ID.

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