4. It is negative factor that is beyond the control of the business. A. Threats C. Opportunities B. Strengths D. Weakness 5. Assurance to satisfy customers and to deliver excellent customer service is competency. A. Goal setting C. Commitment B. Empathy D. Persistence 6. Process of creating a new enterprise and bearing any of its risks, with the view of making a profit. A. Entrepreneur C. Entrepreneurship B. Investment D. Managing if hoinha roolistic and timehoundis