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what is service quality​

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Ivan7880go

Answer:

Service quality, in its contemporary conceptualisation, is a comparison of perceived expectations of a service with perceived performance, giving rise to the equation SQ=P-E. This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

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Yana099go

Answer:

Service quality is a comparison of perceived expectations of a service with perceived performance, giving rise to the equation SQ=P-E. This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

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