Explanation:
effectiveness measures are:
1- how well the output of the process meets the requirements of the end user or customer;
2- how well the output of the sub process meets the requirements of the next phase in the process (internal customers); and
3- how well the inputs from the external suppliers meet the requirements of the process.
efficiency measures are:
cycle time per unit, transaction, or labor cost;
queue time per unit, transaction, or process step;
resources (dollars, labor) expended per unit of output;
cost of poor quality per unit of output;
percent of time items were out of stock when needed;
percent on-time delivery; and
inventory turns
