Answer:
Simple, you just need to research to gather information about the problem. Consult the internet and maybe the people that surrounds you. For they might know what's the problem about and the possible solutions for it. Conduct interviews. Identify and study statistics. Send questionnaires out to employees, customers, or other people concerned with the problem. Conduct technical experiments. Observe the procedures or processes in question first hand. Create focus groups to discuss the problem. Use tallies/counts, surveys, observations and audits, interviews and existing data sources.
