3. Heavy-Control Talk is designed to place blame and to control or regulate people
This creates defensiveness on the part of the receiver and is rarely, if ever,
appropriate
Purposes
To blame;
To attack;
To threaten
To coerce, and
To demand
4. Search Talk is another non-threatening approach when you want to gather data
or the consensus of others to be able to provide information
Purposes
To center or an issue, and
To examine and clarify the issue.
5. Straight Talk is good for problem-solving and conflict resolution and may be used
to facilitate emotional expression for catharsis, which is the act of purging, cleansing
and unloading of ideas and emotions.
Purposes
To concentrate on the here and now,
To focus on issues,
To share feelings,
To acknowledge feelings, and
To accept without judging.
and what is the definition
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