12. It is characterized by being a selective listener. A Tom asks questions to seek greater understanding B. Rina changes the subject from time to time. C. Jay displays a blank look. D. Ana gives feedback to acknowledge the speaker's emotion 13. The most effective form of communication is always through words, A. Yes, because through words we are allowed to explain ourselves. B. Yes, because there are always words to express what we want to say C. No, because words can be abused by people and can cause hurt or confusion D. No, because words can inhibit people from saying/declaring the truth. 14. It is the meaning of the statement "Communication is a process", A. Communication consists of discrete and separate acts. B. Communication has clear beginning and ending points. C. Communication is dynamic, ongoing and continuous. D. Communication resembles still pictures more than motion picture. 15. It is a communication process used by Teacher Jenny when she would like to ask Marco some details about the upcoming quiz bee. A. activating the stimulus C. encoding the message B. decoding the message D. giving a feedback 16. This is the BEST way to continue communication, A. active listening B. asking questions c.not interrupting D. making good eye contact 17. it is an indication that communication really takes place. A when the message enters the channel B. when the message leaves the channel C. when the receiver understands the message D. when the sender transmits the message​