1. Know Your Audience Well
Understanding your audience is essential to effective communication at work. This applies to verbal and written communications, presentations, daily emails, company wide announcements or providing status updates on projects.
2. Seek to Understand the Situation and Clarify
Take time to be thoughtful and intentional. Before communicating at work, it’s essential to pause, understand the situation, clarify, and have empathy. Here are some tips to help you communicate effectively at work:
3. Listen on Multiple Levels
“Most people do not listen with the intent to understand; they listen with the intent to reply”
4. Review How You Receive Feedback
5. Povide Objective and Observable Feedback
6. Follow-up, Confirm and Create Accountability
7.Use the 7C’s of Communication
For any medium of communication at work, keep the 7C’s of communication in mind to fine tune your message
Clear. What’s the purpose? Is the message easy to understand?
Concise. What can you delete? Is it to the point?
Concrete. What are the facts?
Correct. Is the message free of errors? Is it suitable for your audience?
Coherent. Is there a logical flow? Is the message consistent?
Complete. Is relevant information provided and is there a call to action?
Courteous. What’s the tone of your message
