II. True or False. Write the Word True if the Statement is True and write your Last Name if it is False. Follow the instructions carefully, disobedience means no score.


1. The goal of the feedback should be to improve the abilities of the speaker.

2. Avoid using unfamiliar terminology or jargon when speaking to clients and their families.

3. Open-mindedness and willingness to learn new things are vital in overcoming barriers.

4. The attention span of a gnat refers to human attention span which accordingly, can only listen for 15 seconds.

5. If there is efficient communication flow plus the problem of sharing information to wrong people, overload of information, can result to chaos.

6. Interrupting others while they are talking also creates a rich atmosphere for communication.

7. Lacking confidence can be a big barrier to effective communication.

8. Communication breakdown does not only affect the one who caused it but equally, it affects the person who received the message but failed to understand.

9. When communication goes out of control, rumors begin to spread like virus.

10. It is very important that that receiver gets to hear everything so that proper responses, reactions, evaluation or feedback could be done.​