Activity 1. Identification Direction: Identify what is being asked or described in each statement on the 7P's of marketing mix. 1 2. 3. are crucial in service delivery. Intensive training for your human resources on how to handle customers and how to deal with contingencies is crucial for your success. is a tangible good or the intangible service that the enterprise offers to its customers in order to satisfy their needs and to produce their expected results. plays a role in the perception on the possible target audience may have about your service. Many different promotional tools are often used like internet advertisement. is where your product or service is actually sold. 5. refers to the way your product or service appears from the outside. it is how you are seen and thought about your customers is the critical determinant of your success in a competitive marketplace. 7. has a lot of impact on the service buyer's satisfaction level. 4. 6.