Answer:
Be flexible. During and, most likely, after the pandemic, customers appreciate having as many choices as possible when it comes to customer service, shipping, payment options, and every aspect of a transaction. For example, if you began offering home delivery service while you were forced to shut down, you might consider continuing this policy even when your doors are open.
Study your data. It's important for you to know which platforms and channels are bringing you the best results. You can also collect valuable information from customers directly through polls, customer service interactions, and monitoring social media comments and reviews.
Explanation:
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