Answer / Explanation:
In today’s diverse workplace, communication issues can take on an added dimension of complexity. Every culture has its own set of tacit assumptions and tendencies when it comes to face-to-face interactions, and trying to get your point across effectively can sometimes be difficult. Even when a language barrier doesn’t exist, cross-cultural communication can be challenging. Here are our top ten tips for effective cross-cultural communication
Maintain etiquette
- Many cultures have specific etiquette around the way they communicate. Before you meet, research the target culture, or if time allows, do some cross cultural training. For example, many cultures expect a degree of formality at the beginning of communication between individuals. Every culture has its own specific way of indicating this formality: ‘Herr’ and ‘Frau’ in Germany, reversing family and given names in China and the use of ‘san’ in Japan for men and women etc. Be aware of these familiarity tokens and don’t jump straight to first name terms until you receive a cue from the other person to do so.
Practice active listening
- Active listening is a very effective strategy for improving cross cultural communication. Restate or summarize what the other person has said, to ensure that you have understood them correctly, and ask frequent questions. This helps build rapport and ensures that important information doesn’t get missed or misunderstood.
Speak slowly
- Even if English is the common language in a cross cultural situation it’s not a good idea to speak at your normal conversational speed. Modulating your pace will help, as will speaking clearly and pronouncing your words properly. Break your sentences into short, definable sections and give your listener time to translate and digest your words as you go. But don’t slow down too much as it might seem patronizing. If the person you’re speaking to is talking too quickly or their accent is making it difficult for you to understand them, don’t be afraid to politely ask them to slow down too
Be careful with humor
- Many cultures take business very seriously and believe in behaving professionally and following protocol at all times. Consequently they don’t appreciate the use of humor and jokes in a business context. If you do decide to use humor make sure it will be understood and appreciated in the other culture and not cause offence. Be aware that British sarcasm usually has a negative effect abroad.
Be supportive
- Effective cross cultural communication is about all parties feeling comfortable. In any conversation with a non-native English speaker, treat them with respect, do your best to communicate clearly and give them encouragement when they respond. This will help build their confidence and trust in you.
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