Activity 1. Content Evaluation

Based on what you have understood in this module, answer the following question in a paragraph form, at

least three (5) sentences.

1. In resolving guest complaints why is it important to follow the guidelines given?
2. Why do we need to avoid conflicts in the workplace?
3. How do complaints affect the establishments reputation?

1.Realizing that a complaint is an opportunity makes it easier to turn conflict into positive change. Customer complaints can tell you how to resolve issues – if you listen to them carefully. You should be thankful to your customers for sharing their opinions and complaints.

2.No employee wants to become embroiled in a workplace dispute. If conflict at work isn't resolved, it can cause stress, frustration, loss of sleep, a bad temperament, illness or other issues for individual employees

3.A customer complaint highlights a problem, whether that's a problem with your product, employees or internal processes, and by hearing these problems directly from your customers, you can investigate and improve to prevent further complaints in the future.

Explanation:

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