is important that both the client and the 1.__________ have a clear understanding of the massage therapy policies and procedures. As a new client, you need to be 2.__________ about Massage Therapy policies in order to provide informed consent prior to the massage session. Be ready to have an 3.__________ at the scheduled time. Arrive for your appointment 4.__________ minutes prior to the scheduled starting time. This allows you to fill out the appropriate 5.__________ and prepare for the service. If the massage therapist is 6.__________ the appointment, the client receive their full treatment. If the massage therapist is running more than 15 minutes late, the client will receive a 7.__________ their massage session. In cancellation policy, cancel or reschedule 8.__________ hours in advance. Clients who miss their appointments without giving any prior 9.__________ will be charged in full for the scheduled service. Prepare the credit card of gift certificate when booking if that will be used for payment purposes. Clients may choose their method of 10.__________.