Directions: Below are some tips which may help Mr. Guinto achieve his goal- to provide excellent service. Read each statement and write YES if helpful and NAY if not. Do this on a separate sheet of paper. 1. Buy poor quality tools and equipment for cost cutting purposes. 2. Hire receptionists with pleasing personality and a good communicator. 3. Maintain tools and equipment only when there is a need, a 4. Ensure that tools and equipment are properly stored. 5. Use appropriate tools in cleaning a specific equipment.​