1. The standards and conduct of behavior of an individual or professional group 2. The most basic and powerful way to connect to another person 3. Always practice the highest standards of personal and salon hygiene 4. A very important part of the treatment - sufficient time must be allowed so that it is not rushed. 5. It should be considered in which you answer or speak on the telephone. Be competent, helpful and pleasant. 6. The exchange of feelings and attitude in the communication process 7. Being clean, neat and tidy is looking 8. Provides support to people to live well, by addressing the factors that influence their health and well-being. 9. One of the best practice in dealing with clients is to and politely to everyone. Do not use improper language. 10. Less effective when managers are surrounded with a pool of information which is sometimes misinterpreted by the clients. Tost ll I MI TIPIFCHOICE​