MULTIPLE CHOICES Directions: Read each statement properly. Encircle the letter that best corresponds to the statement. Write your answer on a separate sheet of paper. 1. Among the statements below, what refers to the extras or the add ons? C. satisfiers A. must haves B. delighters D. promo 2. Bianca, a private school student went to a mall to shop her needs for her school. But as she buying her needs, she was called by the nature. And so as she looked for the comfort room, sadly the mall has no available comfort room. Which three levels of customer requirements violated the mll? C. satisfiers A. must haves ource: , CB. (2016), "Entrepreneurship ", 31-37 DepED Page 4 DEPMRTNENTOAT B. delighters D. ads on 3. Which type of customer requirement that encompasses all aspects of how a customer expects to be treated while purchasing a product and how smooth his buying process goes? A. product requirement C. service requirement B. output requirement D. tangible requirement 4. Angelo, a shopee loyal customer availed a cellphone for his mother. Which of the following could be the least possible outcome requirements that Angelo's looking from the cellphone? A. audio specs C. memory specs D. variety specs B. camera specs 5. This happens when there is neither profit nor loss after deducting expenses from revenue. A. profitable C. break-even B. expenditure D. acquisition
