I. Complete this test before proceeding to the rest of the lesson. Match the elements of

communication in columns A and B.

A. B.

_____1. Request for room reservation a. effect

_____2. Telephone b. source of information

_____3. Front desk officer c. receiver of information

_____4. Caller requesting for reservation d. channel

_____5. Confirmed room reservation e. message

II. Write “/” for verbal communication and “x” for nonverbal communication.

_____1. Wink

_____2. Loud greetings

_____3. Scratch on the head

_____4. Whisper, soft but clear

_____5. Smile​