Which of the following is false?
Select one:
a. Room service orders are requested through phones or knob dockets
b. There are also some disrespectful staff.
c. The staff never initiate to ask a question on the order of the guest for clarification.
d. Disrupted telephone calls is among the problem in handling room service.
- Answer questions clearly and honestly
- Request repetition or clarification of questions or requests
- Offer to fulfil guest’s request in a timely manner
- Provide explanation and apologies if unable to answer questions or fulfil requests
- Offer to seek help from other sources if unable to fulfil guest’s request/s or answer questions.
