Answer:
My research is a response to this. It aims to better understand the effects of errors and how best to respond to them – an action referred to as communication error management. Together with colleagues, I’ve assessed communication error management in both suspect interviews and crisis negotiations and found some unexpected effects.
The first goal of our work was to understand the kinds of errors officers make in interaction, and how they try to respond.
In interviews with professional crisis negotiators, we found a clear distinction between three types of error: factual, judgment, and contextual.
Explanation:
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