Answer:
•Desktop, computers, or laptops.
•USB headsets and microphones.
•Data Handler.
•Software to maintain call records.
•Voice Over Internet Protocol (VOIP)
•The need for predictive dialers.
•Automatic Call Distributor (ACD)
•Workforce Management Tools.
•After call survey tools
When employees aren't provided with the correct tools, they are forced to rely on what is readily available to them. This can lead to inefficient, slow work that might also result in incorrect completion of a task, which companies would obviously like to avoid.
