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think of an instances where in you were disappointed with the products and services of a business firm.discuss possible action that they will do to establish a relationship with you and to other customers​

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Tiff87go

Answer:

1. Remain calm.

2. Don't take it personally.

3. Use your best listening skills.

4. Actively sympathize.

5. Apologize gracefully.

6. Find a solution.

7. Take a few minutes on your own

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