COLUMN B
a. Very informal language, ellipsis and slang are common, no background information provided and interruptions are common

b. Non-public, Intonation as important as wording and grammar and often a private vocabulary

c. Printed, unchanging language, formal, almost scripted phrases that do not vary

d. Two-way participation, professional setting, background information is provided and interruptions and feedback fillers allowed

e. One way communication, no interruptions, used in impersonal. formal settings and used to show respect

COLUMN A
1. consultative
2. formal
3. casual
4. frozen
5. intimate

MATCH COLUMN A WITH COLUMN B

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